Version: 1.1
Last Updated: 5 November 2025
This Policy explains how Motmillers Kristaps (Entrepreneur individuel) (“House of Marketing”, “we”, “us”) delivers digital products and services purchased on https://houseofmarketing.shop.
Note: we do not ship physical goods.
1) Company Details & Contact
Motmillers Kristaps (Entrepreneur individuel)
SIREN: 993 534 163 — SIRET: 993 534 163 00015
APE/NAF: 7021Z — Conseil en relations publiques et communication
Address: 75 RUE de la palud, 13001 Marseille — FRANCE
Email: info@houseofmarketing.shop (first response within 1 business day)
Phone: +48 732 059 488
Website: https://houseofmarketing.shop
2) Nature of Our Products & Services
All items offered are digital:
Training / E-learning: online lessons, tutorials, downloadable materials, certificates.
Digital services (advisory/education): strategy, consulting, reviews, implementation guidance, maintenance notes and support. Implementation remains with you.
Delivery is performed electronically via download links, email, secure portals, or account-based access.
3) Delivery Methods
After successful checkout (or as agreed for post-payment services), delivery occurs through one or more of the following:
Direct download link on the confirmation page
Email containing access or instructions
Account-based access to learning content
Secure repository/workspace for service deliverables
4) Delivery Timeframes
Instant digital products: access is granted immediately once payment is confirmed (email typically within minutes).
Custom/project-based services: order acknowledged within 1 business day. Project plan and milestones are typically provided within 3–10 business days, depending on scope.
Subscriptions (if offered): access begins immediately upon activation.
5) Non-Receipt of Access
If you do not receive your access or download link:
Check your inbox and spam/junk folder.
Verify that your payment was successful.
Contact info@houseofmarketing.shop for assistance.
We guarantee delivery and will re-send or restore access free of charge.
6) Delivery Delays
Delays may occur due to technical issues, payment verification, or incorrect contact details. If this happens, we will:
Notify you promptly, and
Provide replacement access or a full refund (see Refund Policy).
7) Failed / Expired Downloads or Lost Access
If your download link fails, expires, or you lose access, email info@houseofmarketing.shop. We will verify your purchase and re-enable access at no additional cost.
8) Proof of Delivery
E-learning products: activation of account access and confirmation email.
Digital services: delivery of final artefacts (e.g., documents, reports, code) via email or secure workspace, confirmed through milestone sign-off.
9) Geographic Availability & Payment Methods
Our services are available worldwide, except where restricted by law or sanctions. Regional payment options (e.g., Bancontact in Belgium) depend on payment service provider availability.
10) Payment Processing
Payments are securely processed via trusted payment service providers (PSPs) (e.g., Stripe via WooCommerce). Access is granted once payment confirmation is received. Bancontact refunds may be processed up to 365 days after purchase.
11) Taxes, Invoices & Receipts
Invoices and receipts are issued electronically. Any applicable taxes are displayed clearly at checkout.
12) Changes & Effective Date
This Policy may be updated periodically to reflect changes in our operations or regulations.
Effective Date: 5 November 2025